EUSR Water Hygiene Training

EUSR Water Hygiene Training

EUSR Logo
NWH Card

More information about Water Hygiene

FAQ's

FAQ's for Water Hygiene

Who are EUSR?

The Energy and Utility Skills Register (EUSR) are the only governing body for Water Hygiene training.
Working with the water industry, they developed the National Water Hygiene Scheme as a nationally
recognised standard for which all individuals enrolled on a registered course will be trained to.
Waterlink have been a member of EUSR for many years now, and look forward to many more years
of working together.

Who is the course for?

Anybody working with water should be suitably qualified; this includes everybody from the domestic plumber through to the water engineer who is installing water mains.
It is especially vital that anyone working on restricted operations or in restricted areas undertakes a Water Hygiene Course and holds a valid card. If you work in one of the following trades, you should strongly consider acquiring the relevant training:
Plumbing
Drainage and Sewage
Central Heating and Hot Water
Solar Water Heating
Air-Conditioning
Swimming Pools
Tankered Water
Bottled Water
(NB: Restricted areas are defined as as locations where water is prepared for supply etc.; and
Restricted Operations mean any work involving direct of potential contact with untreated or treated water, or any surface which could be in contact with potable water at any stage in the distribution
process.)

How long is the course?

The training session is expected to last no more than 3 ½ hours. For the exact time of the course – please check your booking details or zoom link invitation.

How long does the Water Hygiene card last/when will it need renewing?

This scheme is the EUSR Nationally Recognised Water Hygiene course, and as such the card will be valid for three years. Once you are nearing your renewal date, we recommend you book yourself onto another of our courses to ensure you are not left uncovered. If your card has expired, you will be refused access to sites. To ensure this doesn’t happen, we recommend that you use Waterlink’s reminder system for your renewal date; all that will be required for this is your name and personal email address (this can be found on the booking systems under the terms and conditions).

What happens if I need to cancel the booking?

Cancellations made more than 3 working days before the course date will be refunded in full providing the cancellation is made by either emailing training@waterlink.co.uk or by phoning 0333 000 0058 (option 4) and speaking with a member of staff directly. Cancellations made within 3 working days of the course date will not be refunded and 100% of the fee will be retained by Waterlink.

What happens if my course is cancelled?

Waterlink reserves the right to cancel a course at any time prior to its commencement. In this event a full refund will be made or an offer of an alternative course date will be given.

How do I pay for the course?

Payment can be made by either;

  • Card payment via debit/credit card by phoning 0333 000 0058 (option 4)
  • BACS payment stating “Waterlink” as the payment reference, email training@waterlink.co.uk to request our current bank details. It may take a few working days to show up on our account, we will then notify you once payment has been received.
  • Cheque made payable to Waterlink, it can be sent to Waterlink, Leitrim House (West Wing), Coldharbour Lane, Aylesford, Kent, ME20 7NS. Please enclose your contact details for reference.
How do I submit a photo for the card?

If the course is classroom based there is no need to submit a photo, the trainer will take a photo for your card during the training course, this is to ensure that the photo complies with EUSR rules. If the course is being carried out remotely via zoom, we would require a photo prior to the course date and will send you the photograph requirements to refer to.

Do I need to bring my NI number?

No. Your NI number is no longer required for completion of the National Water Hygiene Scheme. If it is being carried out remotely make sure you’ve received the zoom link for the course prior to the day; or if classroom based, a photographic proof of identity is required e.g. driving license or passport, and a pen.

What if there is no date available that works for me?

If you cannot find a course date that works for you, please do contact us on 0333 000 0058 (option 4) or email training@waterlink.co.uk and we will assist as best we can. You might be put on a waiting list for cancellations on the existing courses, but we will always try to come up with the best solution for all involved.

I have completed the online booking form but not received confirmation of my place…

Places and information for the day will be confirmed via email once both the booking form and full payment have been received.

I haven’t received my card yet, what do I do?

You card will be posted to you within around 14 days of attending the course. If you haven’t had your card by this time, please do contact us on 0333 000 0058 (option 4) or email training@waterlink.co.uk and we will look into this for you.

Is this the same as a ‘blue card’?

Yes. ‘Blue card’ is another name for a Water Hygiene card – they are the same.

Can I book in-house training for the trainer to come to my company instead?

If you would like to make an enquiry regarding a quote for in-house training, please email training@waterlink.co.uk

This is subject to current government guidelines, course requirements, our trainer availability and location of your company.

Why is a cover note no longer issued?

The Water Hygiene cards are now issued so quickly, that there is no longer a need for a cover note. On completion of the course, the individual will be registered within 24-48 hours on the EUSR system, this can be used as proof of their training for site access whilst they await their official card. The cards will be posted directly to the person/company booking the individual on the course within around 2 weeks after the course, and will be valid for 3 years.