Also see: Introduction Summary of Cover What can go wrong? How the policy works How to apply

A breakdown can occur at any time,often striking when you’re least prepared, either at the weekend or over a bank holiday.

When this happens, the first thing you need to do is call to report the problem.

Read below how cover provides a fast, professional repair in a typical breakdown situation.

How to use the policy in an emergency

You’ve no idea what the problem is

Perhaps you’re settling down for the evening and reach for the light switch, only to discover nothing is working. All your neighbours have power except you. You’ve no idea what is causing the problem but suspect it could be the fuse box.

Call the Emergency Hotline

Simply call the Emergency Hotline number and a Homeserve operator will take your details and register the breakdown.The nearest electrician will be contacted and asked to attend to your breakdown.

An electrician is on their way

All Homeserve approved electricians are qualified.They will call you to let you know when they will arrive, usually in less than two hours.

No repair costs to worry about

A damaged medium sized fuse box might need replacing, but with Electrical Emergency and Breakdown Cover this would be covered under the terms of the policy. Without cover, this would typically cost up to £319.

All you need to do is sign!

With nothing to pay, within the cover limits, you simply sign to say to say you’re satisfied with the work.The electrician will leave their work area tidy, so there’ll be less cleaning up for you. What could be simpler?